Responsible Gaming at gb991 —
Play Safe, Stay in Control

1 Age Restriction & 18+ Policy

gb991 takes its obligation to prevent underage gambling extremely seriously. During the account registration process, every prospective player is required to confirm that they are 18 years of age or older. Providing false information about your age constitutes a breach of gb991's Terms & Conditions and may result in the immediate permanent closure of the account and the forfeiture of any balance held within it.

1.1 Age Verification Process

Following registration, gb991 conducts a Know Your Customer (KYC) verification process that includes confirming the player's date of birth against a valid government-issued identity document such as a National Identity Card (NID), passport, or driving licence. Accounts that cannot successfully complete age verification will have their withdrawal and deposit functions suspended until the verification is resolved.

1.2 Protecting Minors in Your Household

If you share a device or computer with minors, gb991 strongly recommends that you log out of your gb991 account after every session and never allow your login credentials to be saved in a shared browser profile. You may also consider using parental control software to restrict access to gambling websites on shared devices. gb991 supports the efforts of parents and guardians to protect young people from exposure to online gambling.

2 Player Protection Tools

gb991 has developed a comprehensive suite of responsible gaming tools that put players firmly in control of their gambling activity. These tools are designed to be straightforward to use and to take effect immediately or within the shortest possible timeframe. All tools can be accessed via the Responsible Gaming section of your gb991 account settings or by contacting the gb991 support team at [email protected].

2.1 Reality Check Notifications

The gb991 reality check feature sends an on-screen notification at intervals you select — every 30 minutes, 60 minutes, or 90 minutes — while you are actively playing. Each notification displays the total time elapsed in your current session and provides the option to continue playing or to log out. This feature is particularly useful for players who find it easy to lose track of time during live casino sessions or while playing crash games such as Insect Master and Monster Crash.

2.2 Loss Limits

In addition to deposit limits, gb991 offers a loss limit feature that allows you to set a maximum net loss permitted within a given daily, weekly, or monthly timeframe. Once your net loss reaches the threshold you have set, gb991 will automatically prevent further wagers for the remainder of that period. Loss limits are an effective complement to deposit limits for players who wish to manage their gambling expenditure with greater precision.

2.3 Wager Limits

Players can also set a maximum individual wager limit that restricts the size of each individual bet placed on the gb991 platform. This is particularly useful for players engaged in sports betting on BPL cricket, IPL, or T20 World Cup markets, where in-play betting can lead to rapid, impulsive wager escalation.

3 Deposit & Spending Limits

Managing your gambling budget is one of the most effective ways to ensure that gaming remains an enjoyable leisure activity rather than a financial concern. gb991 makes it straightforward for every Bangladesh player to set strict caps on how much they deposit and spend on the platform within any given time period.

3.1 How to Set a Deposit Limit

1. Log in to your gb991 account.
2. Navigate to Account Settings and select the Responsible Gaming tab.
3. Select Deposit Limits from the list of available tools.
4. Choose your preferred period: Daily, Weekly, or Monthly.
5. Enter your desired limit amount in Bangladeshi Taka (BDT / ৳).
6. Confirm the limit. Reductions take effect immediately; increases require a 24-hour cooling-off period.

3.2 Reducing and Increasing Limits

When you request a reduction in your deposit limit, the new lower limit applies immediately and cannot be reversed for the duration of the current period. This design is intentional — it ensures that a player cannot impulsively override a protective limit they have set for themselves. When you request an increase in your deposit limit, gb991 applies a mandatory 24-hour waiting period before the increase takes effect, giving you time to reflect on your decision.

3.3 Recommended Budgeting Approach

gb991 recommends that all Bangladesh players approach gambling with a pre-determined budget in mind before depositing. A practical approach is to set a monthly deposit limit equal to an amount you are entirely comfortable losing without it affecting your essential living expenses, household bills, or financial commitments. Gambling should be funded only from disposable income. Never deposit using borrowed funds, bKash or Nagad credit facilities, or money that has been set aside for essential purposes.

4 Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available to gb991 players. When you activate self-exclusion, your gb991 account is immediately closed to all gambling activity — including deposits, bets, and game play — for the duration of your chosen exclusion period. gb991 also suppresses all promotional emails and marketing communications for the entire exclusion period.

4.1 Available Exclusion Periods

• 6 Months: A medium-term break allowing you to step back from gambling, seek support, and reassess your relationship with gaming.
• 1 Year: A longer exclusion period for players who feel they need extended distance from the platform.
• 3 Years: An extended exclusion for players with serious concerns about their gambling behaviour.
• Permanent Exclusion: A lifelong exclusion from the gb991 platform. This decision is irreversible and the account cannot be reopened under any circumstances. Any balance remaining in the account at the time of permanent exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, or Upay) after a standard verification process.

4.2 How to Activate Self-Exclusion

Self-exclusion can be activated in two ways. First, through your gb991 account settings under the Responsible Gaming tab — select Self-Exclusion, choose your preferred exclusion period, and confirm. Second, by contacting the gb991 support team directly at [email protected] with the subject line "Self-Exclusion Request". The support team will process your request within one hour and confirm by email once the exclusion has been applied to your account.

4.3 During Your Exclusion Period

During an active self-exclusion period, your gb991 account cannot be accessed, and any attempt to create a new gb991 account using the same identity details will be detected and blocked. gb991 uses identity-matching checks to prevent self-excluded players from circumventing the exclusion by registering a second account. If you are contacted by gb991 with a promotional offer during an active self-exclusion period, please notify us immediately at [email protected] so that we can investigate and correct the issue.

5 Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. gb991 encourages all players in Bangladesh to regularly reflect on their gambling habits and to be honest with themselves about whether gaming is remaining a fun, controlled leisure activity or is beginning to have a negative impact on their life, finances, or relationships.

5.1 Common Warning Signs

The following behaviours may indicate that gambling is becoming a problem. If you recognise several of these signs in yourself or in someone you know, we encourage you to seek support promptly.

5.2 Gambling Is Not a Financial Solution

gb991 emphasises clearly that gambling is a form of entertainment and should never be used as a means of generating income, paying off debts, or resolving financial difficulties. The mathematical edge in casino games and the uncertainty inherent in sports betting mean that gambling is statistically more likely to result in a net loss over time. If you are gambling primarily to address financial problems, gb991 strongly urges you to stop and seek financial or psychological counselling instead.

5.3 Impact on Mental Health

Problem gambling can have a serious impact on mental health, contributing to anxiety, depression, sleep disruption, and relationship breakdown. In Bangladesh, as in many other markets, awareness of problem gambling as a recognised mental health concern is growing. gb991 encourages any player who feels that gambling is negatively affecting their mental wellbeing to take a break using the tools described in this page and to reach out for professional support.

6 Support & Help Resources

If you believe that gambling is becoming a problem for you, the most important step you can take is to ask for help. gb991 actively encourages players to access support — both through our own responsible gaming team and through external professional organisations. Seeking help is a sign of strength, and support is available regardless of how serious you believe your situation to be.

6.1 Talking to Someone You Trust

Sometimes the most effective first step is simply talking to a trusted friend, family member, or colleague about what you are experiencing. Sharing your concerns with someone close to you can help relieve the sense of isolation that often accompanies problem gambling, and may encourage you to seek professional support. gb991 supports this approach and encourages open conversation about gambling within families and communities across Bangladesh.

7 Fair Play & Game Integrity

Responsible gaming at gb991 extends beyond individual player protection tools. It also encompasses the integrity of every game available on the platform. gb991 is committed to offering games that are demonstrably fair, transparent in their odds, and free from any manipulation that could disadvantage players.

7.1 Random Number Generation (RNG)

All casino games and slot games available on the gb991 platform — including titles from Pragmatic Play, NetEnt, Microgaming, and Spribe — use certified Random Number Generation (RNG) technology to determine game outcomes. RNG ensures that every spin, card deal, or dice roll is entirely independent of previous results and cannot be predicted or manipulated. The RNG systems used by gb991's game providers are tested and certified by independent technical testing laboratories.

7.2 Return to Player (R TP) Transparency

Every game on the gb991 platform carries a published Return to Player (RTP) percentage. The RTP represents the theoretical percentage of all wagered money that a game will pay back to players over a statistically significant number of rounds. For example, a slot game with an RTP of 96% will, over many thousands of spins, return ৳96 for every ৳100 wagered. RTP figures are visible in each game's information panel and help players make informed decisions about which games to play.

7.3 Sports Betting Transparency

For cricket, football, kabaddi, and other sports markets available on gb991, all odds are calculated by experienced trading teams and reflect genuine market assessments of the likely outcome of each event. Odds for BPL cricket, IPL, T20 World Cup, and other competitions are competitive and displayed clearly before any bet is placed. gb991 does not engage in any practice of odds manipulation to the detriment of its players.

7.4 Data Security

All player data on the gb991 platform is protected using industry-standard SSL encryption. Financial transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard are processed through secure, encrypted payment gateways. Player account data is stored on secure servers and is never sold to or shared with third parties for commercial purposes. gb991's data handling practices are described in full in our Privacy Policy.

8 Contact Our Safer Gambling Team

gb991's safer gambling team is a dedicated group of trained advisors whose sole focus is player wellbeing. Whether you have a question about our responsible gaming tools, need help activating a deposit limit or self-exclusion, or simply want to talk to someone about your gambling habits, our team is ready to help — 24 hours a day, 7 days a week, including all public holidays in Bangladesh such as Eid, Pohela Boishakh, Independence Day (March 26), and Victory Day (December 16).

gb991 reviews its responsible gaming policies and tools on a regular basis to ensure they remain effective, accessible, and aligned with best practices for player protection. We welcome feedback from our players in Bangladesh on how we can improve our responsible gaming offering. If you have a suggestion, please email us at [email protected].