Privacy Policy at
gb991 Online Casino

1 Information We Collect

gb991 collects personal data through several channels: when you register an account, when you use the platform to play games or place bets, when you make deposits or withdrawals, when you contact the gb991 support team, and automatically through the technical operation of the website. The categories of personal data we collect are described in detail below.

1.1 Registration Data

When you create a gb991 account, we collect the following information: your full legal name, date of birth, residential address (including city — for example, Dhaka, Chittagong, or Sylhet), email address, and the username and password you select for your account. This information is required to open and administer your account and to fulfil our age-verification and identity-verification obligations.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, gb991 may request copies of identity documents such as your National Identity Card (NID), passport, or driver's licence, as well as proof of your current residential address. Where applicable, we may also request proof of ownership of the payment method used for deposits and withdrawals. This data is collected to verify your identity, prevent fraud, and comply with anti-money-laundering obligations.

1.3 Payment and Transaction Data

When you make a deposit or request a withdrawal at gb991 using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, we collect transaction reference numbers, partial payment account identifiers (such as the last four digits of a card or the registered mobile number associated with a bKash or Nagad account), transaction amounts in Bangladeshi Taka (BDT, ৳), and transaction timestamps. Full payment credentials (such as complete card numbers or mobile banking PINs) are never stored by gb991 and are processed exclusively by our certified payment partners.

1.4 Gaming and Betting Activity Data

gb991 records details of your gaming and betting activity on the platform. This includes the games played (casino games, slots, live dealer sessions, crash games such as Insect Master and Monster Crash), sports bets placed (including BPL cricket, IPL, T20 World Cup, and football markets), bet amounts, outcomes, session durations, and bonus usage. This data is used to administer your account, resolve disputes, detect irregular activity, and improve our service offering.

1.5 Device and Technical Data

When you access gb991, we automatically collect certain technical information about the device and connection you are using. This includes your IP address, browser type and version, operating system, device type (desktop, mobile, or tablet), screen resolution, referring URL, and pages visited within the gb991 platform. This technical data helps us ensure the platform functions correctly on your device and assists in fraud prevention and security monitoring.

1.6 Communications Data

If you contact the gb991 support team via email or live chat, we retain a record of that communication, including the content of your messages and any attachments you provide. This allows our support team to reference previous interactions and provide consistent, informed assistance. Communications are stored securely and are accessible only to authorised gb991 staff.

2 How We Use Your Data

gb991 processes your personal data only where we have a lawful basis to do so. The lawful bases we rely on include: the performance of our contract with you (i.e., operating your account and delivering our services), compliance with our legal obligations, our legitimate interests in operating a safe and fair gambling platform, and in certain cases your explicit consent. The table below summarises the key purposes for which gb991 uses your personal data.

2.1 Marketing Communications

gb991 may send you promotional communications about new games, seasonal offers (such as Eid promotions, Pohela Boishakh bonuses, and BPL cricket special offers), and platform updates by email, where you have opted in to receive such communications. You may withdraw your consent to receive marketing emails at any time by following the unsubscribe instructions in any marketing email or by contacting the gb991 support team at [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

2.2 Automated Decision-Making

gb991 uses automated systems for certain functions, including fraud detection, bonus abuse identification, and responsible gaming trigger alerts. Where an automated process results in a material decision affecting your account (such as a temporary account suspension), you have the right to request human review of that decision by contacting the gb991 support team. gb991 will not make permanent adverse decisions about your account based solely on automated processing without human oversight.

3 Cookies & Tracking Technologies

gb991 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players interact with the site. A cookie is a small text file stored on your device by your browser when you visit gb991. Cookies do not contain executable code and cannot be used to access other files on your device.

3.1 Types of Cookies Used by gb991

• Strictly Necessary Cookies: These cookies are essential for the gb991 platform to function. They manage your session, keep you logged in to your account, and enable core features such as the game lobby and cashier. These cookies cannot be disabled without disrupting your use of gb991.
• Performance and Analytics Cookies: gb991 uses anonymised analytics cookies to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data helps us improve the gb991 experience for all players in Bangladesh.
• Functional Cookies: These cookies remember your platform preferences such as language settings, display options, and recently played games, so that you do not need to reconfigure them each time you visit gb991.
• Fraud Prevention Cookies: gb991 uses certain cookies as part of its fraud detection and account security systems. These cookies help identify unusual login patterns and protect your account from unauthorised access.

3.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to your gb991 account and using the platform. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

4 Data Sharing & Third Parties

gb991 does not sell, rent, or trade your personal data to any third party for commercial gain. However, in order to deliver our services effectively and comply with our legal obligations, gb991 shares limited personal data with certain categories of trusted third-party partners. All such sharing is governed by data processing agreements that require third parties to handle your data in accordance with applicable data protection standards.

4.1 Payment Processors

To process your deposits and withdrawals, gb991 shares necessary transaction data with our certified payment partners, including bKash, Nagad, Rocket, Upay, and card processing networks (Visa and Mastercard). These partners receive only the data required to complete your transaction and are contractually prohibited from using that data for any other purpose.

4.2 Game Providers

The games available on gb991 are provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To deliver their games within the gb991 platform, these providers receive your player session token and anonymised gameplay data. They do not receive your full name, payment details, or contact information unless required for a specific feature that you have explicitly opted into.

4.3 Identity Verification Partners

gb991 may use third-party identity verification services to assist with KYC compliance. Where your identity documents are shared with such a service, the provider processes that data solely for the purpose of confirming your identity and is bound by strict data security and confidentiality obligations.

4.4 Legal and Regulatory Disclosure

gb991 may disclose personal data to law enforcement authorities, regulatory bodies, or courts where we are legally required to do so by a valid legal order, warrant, or binding regulatory request. In such cases, gb991 will disclose only the minimum data required to satisfy the legal obligation and will, where legally permitted to do so, notify the affected player of the disclosure.

5 Data Retention

gb991 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The retention periods applicable to the main categories of personal data held by gb991 are described below.

At the end of the applicable retention period, gb991 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Where anonymisation is not technically feasible, gb991 will apply pseudonymisation to reduce the risk to your privacy while the data remains in our systems.

6 Your Privacy Rights

As a gb991 player, you hold meaningful rights over your personal data. gb991 is committed to honouring these rights promptly and without creating unnecessary obstacles. To exercise any of the rights described below, please contact the gb991 data team at [email protected], clearly stating the right you wish to exercise and providing sufficient information to allow gb991 to identify your account.

6.1 Right of Access

You have the right to request a copy of the personal data that gb991 holds about you. Upon receiving a valid access request, gb991 will provide you with a summary of your personal data, the purposes for which it is being processed, and the categories of third parties with whom it has been shared. gb991 aims to respond to access requests within 30 days.

6.2 Right to Rectification

If any personal data gb991 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor account details such as your email address or residential address can often be updated directly from within your gb991 account settings. For corrections to core identity data (such as your name or date of birth), please contact the gb991 support team and provide supporting documentation.

6.3 Right to Erasure

You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other lawful basis applies, or where the data has been processed unlawfully. Please note that gb991's legal obligations (particularly in relation to financial records and anti-money-laundering compliance) may prevent the immediate deletion of certain data categories even upon request.

6.4 Right to Restrict Processing

You have the right to request that gb991 restricts the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved, or where you have objected to processing based on legitimate interests and your objection is under review. During a period of restricted processing, gb991 may continue to store your data but will not process it further without your consent or for legal claims.

6.5 Right to Data Portability

Where gb991 processes your personal data by automated means on the basis of your consent or our contract with you, you have the right to request a structured, machine-readable copy of that data. gb991 will provide this in a standard format (such as CSV or JSON) to allow you to transfer your data to another service provider if you choose.

6.6 Right to Object

You have the right to object to gb991's processing of your personal data where that processing is based on legitimate interests. If you object, gb991 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, or unless the processing is necessary for the establishment, exercise, or defence of legal claims. You may also object at any time to the processing of your data for direct marketing purposes, with immediate effect.

7 Data Security

gb991 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security programme is reviewed and updated on a regular basis to address emerging threats and to reflect best practices in online data protection.

7.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your device and the gb991 platform is encrypted using SSL/TLS protocols, preventing interception during transit.
• Encrypted Data Storage: Sensitive personal data stored in gb991's databases is encrypted at rest using industry-standard encryption algorithms. Passwords are never stored in plain text — they are hashed using a strong one-way hashing algorithm.
• Access Controls: Access to systems containing personal data is restricted to authorised gb991 staff on a strict need-to-know basis. Multi-factor authentication is required for all staff accessing sensitive data systems.
• Intrusion Detection: gb991 operates network monitoring and intrusion detection systems that alert the security team to suspicious activity in real time.
• Regular Security Audits: gb991 conducts periodic security audits and vulnerability assessments of its platform infrastructure to identify and remediate potential weaknesses before they can be exploited.

7.2 Organisational Security Measures

• All gb991 staff who handle personal data receive regular data protection and security training.
• Third-party vendors and game providers who access personal data are subject to data processing agreements that impose equivalent security obligations on them.
• gb991 maintains an incident response plan that outlines the steps to be taken in the event of a data breach, including notification procedures for affected players.

7.3 Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, gb991 will notify affected players without undue delay. Notification will be sent to the email address registered on your gb991 account and will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps gb991 has taken or intends to take to address the breach and mitigate its effects.

8 Contact & Data Officer

If you have any questions, concerns, or complaints about this Privacy Policy or about the way gb991 handles your personal data, please contact the gb991 data team using the details below. gb991 is committed to resolving all privacy enquiries fairly and transparently.

You may contact the gb991 data team at any time by email at [email protected]. Please include "Privacy Enquiry" in the subject line of your email so that your message is directed to the appropriate team member without delay. The gb991 support team is available 24 hours a day, 7 days a week, and all communications are handled in English.

For privacy rights requests (access, rectification, erasure, restriction, portability, or objection), please also include your registered gb991 username and the specific right you wish to exercise in your email. gb991 may ask you to verify your identity before processing any privacy rights request to ensure that personal data is not disclosed to or actioned upon by unauthorised third parties.